Sr Client Service Specialist, Commercial Card

Location:
For Those Who Work At Home, Ohio

Position Location Policy
General Location: Open to candidates within the United States

Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week.

Remote: if the selected candidate resides outside KeyBank footprint they will be remote.

Job Brief
The Senior Client Service Specialist is responsible for handling the complex servicing needs of KeyBank’s commercial card program clients. They will handle various client request types or concerns to include conversations with the client, internal partners and/or vendors ensuring a best-in-class service experience. Perform account maintenance, program website customization, transaction research, and support complex integration efforts.

ESSENTIAL JOB FUNCTIONS
Support card program inquiries from clients, internal teams, and vendor partners.
Perform account maintenance with attention to accuracy and achievement within Service-Level-Agreements (SLA).
Assist with simultaneous product integration projects that may include a client training aspect.
Effectively resolve client escalations determining root cause and reporting issues to manager to prevent future issues.
Provide process improvement guidance to enhance efficiencies to leadership.
Facilitate website portal training and customization options/needs.
Safe handling and security of sensitive client data.

REQUIRED QUALIFICATIONS
Minimum Five years in financial services or banking, or fintech experience
Minimum of 1 year experience relationship management
Minimum 2 year customer service or customer facing experience

PREFERRED QUALIFICATIONS
Commercial card platform or product experience
Product management or product support
Vendor Management experience
Issuer Processing Systems (such as TYSYS, FISERV, DXC)
Financial or fintech industry experience, including work with technical details or requirements such as API knowledge, ERP, and CRM
Transmission and File Feed development and management

Skills
Experience in client escalation management
Platform or Software experience: Enterprise Resource Planning (ERP) and Financial System Software and Expense Management Software or similar
Critical thinking and excellent problem solving
Strong internal and external communication skills.
Organizational skills, including attention to detail, ability to prioritize work.
Excellent time management skills in a fast paced, ever changing work environment.
A team player with proven ability to build strong collaborative relationships with internal partners.
Ability to identify inefficient processes, recommend solutions.
An ability to change, influence others, and foster teamwork.
Proficiency with PCs and standard Microsoft Office software.

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/17/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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