Specialist, Bank Identified Fraud Intake - $20/HR (Wayne, NE Only)

First National Bank of Omaha is committed to supporting its employees and customers. As a Fraud Specialist, you will help customers protect themselves against fraud, handle inbound fraud phone calls, and create fraud case files while maintaining high standards of customer service and compliance.

Responsibilities

• Create fraud case files to continuously meet or exceed department standards of quality and productivity
• Work independently with customers over the phone to answer and/or ask questions regarding their disputed transactions on both Debit and Credit Card accounts
• Follow Association and Federal regulations when entering a case and adhere to department standards for accuracy and productivity
• Meet customer’s needs by recognizing different communication styles and adjusting your communication accordingly
• Demonstrate professional behavior and promote positive working relationships
• Provide information in concise and logical ways
• Fully engaged in team communication and, on occasion, be willing to provide guidance to team as appropriate
• Adhere to FNBO’s attendance guidelines by having regular and predictable attendance
• Understand and comply with the Bank's BSA/AML Program, which includes, but is not limited to the following:
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
• Complete compliance training and adhere to internal procedures and controls, as required
• Report any known violations of compliance policy, laws, or regulation and any suspicious customer and/or account activity

Skills

• High School diploma and/or equivalent experience
• Previous customer service experience
• Working knowledge of Microsoft Office suite of products
• Previous experience in a remote working environment
• Previous contact/call center experience
• Previous banking experience

Benefits

• Competitive pay and benefits
• Remote work opportunities
• A supportive environment with ongoing support and training
• Tuition Assistance after 1 year of service
• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

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