Software Implementation Consultant
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- Own end-to-end implementation projects, from kickoff through go-live and post-launch transition
- Develop and maintain project plans, timelines, milestones, and dependencies
- Manage scope, risks, assumptions, and change requests
- Lead internal and external status meetings and provide clear, proactive communication
- Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success)
- Ensure projects are delivered on time, within scope, and aligned to customer goals
- Partner with customers to understand business requirements, workflows, and success criteria
- Translate customer needs into system configuration and implementation plans
- Configure the platform, guide data migration, and validate integrations (as applicable)
- Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT)
- Deliver customer training sessions and adoption support
- Act as a subject-matter expert on the product during implementation
- Serve as the primary customer point of contact during implementation
- Build strong relationships with customer project sponsors and day-to-day contacts
- Set expectations clearly and manage escalations professionally
- Ensure a smooth handoff to Customer Success or Support post-implementation
- Identify implementation risks, patterns, and improvement opportunities
- Contribute to implementation playbooks, templates, and best practices
- Provide feedback to Product and Engineering based on customer experience
- Requirements:
- 2–4+ years of experience in project management, implementation consulting, or professional services
- Experience implementing SaaS or enterprise software solutions
- Strong project management skills (planning, risk management, stakeholder communication)
- Customer-facing consulting experience with complex or multi-stakeholder accounts
- Ability to balance structure with flexibility in fast-moving environments
- Excellent written and verbal communication skills.
- Benefits:
- Generous time off programs
- Medical/dental coverage, retirement (with employer match)
- Parental leave plans for all family types
- Job shadowing programs and one-on-one coaching opportunities
- Tuition reimbursement for continuing education, advanced degrees, and certifications
- Remote-first and flexible work schedule to fit your family’s needs
- Monthly stipend to make your home office more comfortable, productive, and successful
- Corporate wellness and personalized preventative mental health care programs
- Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)