Site Reliability Engineer

Position: Site Reliability Engineer

Job Summary

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.

Responsibilities and Deliverables

• Manage, monitor, and maintain highly available systems (Windows and Linux)


• Analyze metrics and trends to ensure rapid scalability.


• Address routine service requests while identifying ways to automate and simplify.


• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.


• Maintain data backups and disaster recovery plans.


• Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.


• Adhere to security best practices through all stages of the software development lifecycle


• Follow and champion ITIL best practices and standards.


• Become a resource for emerging and existing cloud technologies with a focus on AWS.
  
   

Organizational Alignment

• Reports to the Senior SRE Manager


• This role involves close collaboration with DevOps, DBA, and security teams.
  
   

Technical Proficiencies

• Hands-on experience with AWS is a must-have.


• Proficiency analyzing application, IIS, system, security logs and CloudTrail events


• Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus


• Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.


• Experience maintaining and administering Windows, Linux, and Kubernetes.


• Experience in automation using scripting languages such as Bash, PowerShell, or Python.


• Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.


• Experience with SQL Server database maintenance and administration is preferred.


• Good Understanding of networking (VNET, subnet, private link, VNET peering).


• Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure

Experience

• 5+ years of experience in SRE or System Administration role


• Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net)


• 3+ years of experience with CI/CD tools


• 3+ years of experience working with cloud technologies including AWS, Azure.


• 1+ years of experience working with container technology including Docker and Kubernetes.


• Comfortable using Scrum, Kanban, or Lean methodologies.

Education

• Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.