ServiceNow Senior Engineer

Company: WillWare Technologies

Role: ServiceNow Senior Engineer

Experience: 4+ Years

Work Location: Remote



Job Description: 

We are looking for skilled ServiceNow professionals to design and develop an advanced employee portal with AI-driven capabilities.

Scope of Work

1. Design & Development

• End-to-end design and development of the main ServiceNow portal and sub-portals


• Implementation in a non-production (POC) environment

2. UI/UX Design

• Build an intuitive, user-friendly interface


• Ensure responsiveness across desktop and mobile devices

3. Process Orchestration

• Implement workflows and orchestration within ServiceNow


• Utilize existing platform capabilities and licenses

4. Functional Prototype (POC)

• Develop universal ticketing functionality


• Integrate AI-driven features for employee service requests and queries

Key Technical Areas

• Parent portal homepage development


• Department-specific sub-portals and UI pages


• Approvals page (pending & completed approvals tracking)


• Employee Center / Employee Center Pro


• Universal Ticketing across departments


• Dashboards, reports, and data visualizations


• NowAssist AI (integrated with Knowledge Base, SharePoint, and external sources)


• Process orchestration for selected services


• Fulfiller workspace, dashboards, and reporting


• Mobile-ready portal accessible from non-corporate devices


• SharePoint integration

Required Skills

• Certified ServiceNow professional


• Strong hands-on experience in:
  
  
  
  • Employee Center / Employee Center Pro
  
  
  • NowAssist AI
  
  
  • ServiceNow Portal Development
  
  
  • Workflow & Process Automation
  
  
  
  


• Experience with integrations (especially SharePoint)


• Good understanding of UI/UX best practices