ServiceNow Project Manager

The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.
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Roles and Responsibilities
Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients

Guides assigned project team on how to get the most of our self-organization

Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization

Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment

Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving

Facilitates getting work done without coercion, assigning, or dictating the work

Facilitates discussion, decision making, and conflict resolution

Assisting with internal and external communication, improving transparency, and radiating information

Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog

Providing all support to the team using a servant leadership style whenever possible, and leading by example

Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs

Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment

Understands client needs and matches them to relevant services or products; manages client expectations

Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).

Plan and coordinate all aspects of technical projects from initiation through deliver

Ensure service delivery success and Client satisfaction through effective project management

Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed

Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables

Identify needed resources for projects while defining and assigning major project roles

Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope

Assign and monitor work of project team, providing technical and analytical support and direction

Interface with clients on technical matters as needed

Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved

Assist with problem resolution or risk mitigation as needed

Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project

Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement

Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions

Utilize Ahead systems (Salesforce, financial force, etc.) to maintain updated project information

Qualifications
PMP (Project Management Professional) certification is a requirement

Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects

Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies

Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)

Knowledgeable of the company's products and services

Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application

Excellent analysis, problem-solving, team, conflict management, and time management skills

Strong verbal and written communication skills

Possess advanced skills in the use of project management software

Demonstrate ability to manage project budgets and timelines

Must be adept with the use of negotiation techniques to reach agreement when there are widely differing viewpoints

Effectively facilitate interaction with executive level clients

Able to consistently set clear expectations, manage team performance, and build high morale among team members

Successfully maintain confidentiality and carry out assignments that are sensitive in nature

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