ServiceNow Developer - ITOM/ITAM/AiOps - Multiple Remote Roles - Military Check - W2/Own Corp Only - 10+Yrs

Hello ,

My name is

Rajat

, and I am a Technical Recruiter at

K-Tek Resourcing

. We are searching for professionals for the below business requirements for one of our clients.
• *Please send me your updated resume at**

• *[email protected]**

.The
• *ServiceNow TSOM Consultant/Architect**

is responsible for designing, implementing, and optimizing
• *Telecommunications Service Operations Management (TSOM)**

solutions on the ServiceNow platform. The role focuses on
• *service assurance, network/service visibility, event correlation, and proactive operations**

, enabling telecom organizations to improve service reliability and customer experience.
• *Key Responsibilities
• Design and implement
• *ServiceNow TSOM solutions

aligned with telecom service assurance and operations requirements
• Integrate
• *network, cloud, and infrastructure events**

into ServiceNow for centralized visibility and correlation
• Configure
• *service topology and service health views**

to map network events to impacted services and customers
• Enable
• *AIOps-driven alert correlation and anomaly detection**

to reduce noise and accelerate root-cause analysis
• Drive
• *automation and orchestration**

for incident creation, enrichment, and remediation workflows
• Collaborate with
• *NOC, Service Assurance, and IT teams**

to improve operational efficiency and MTTR
• Support
• *reporting and dashboards**

for operational leadership and service reliability metrics
• Participate in
• *pre-sales, solution workshops, and architecture discussions**

where required
• *Required Skills & Experience
• Strong hands-on experience with
• *ServiceNow TSOM
• Solid understanding of
• *ITOM**

, including event management and service mapping
• Experience with
• *telecom network operations**

(service assurance, alarms, outages, customer impact)
• Knowledge of
• *CMDB, service topology, and data integrations
• Experience working with
• *large-scale, high-volume event environments
• Strong stakeholder communication and solution-design skills
• *Certifications (Preferred)**

• *CSA & CAD is a Must and ServiceNow CIS – ITOM**

(preferred)

• *ServiceNow TSOM-related micro-certifications**

(preferred)

• *CTA / CMA**

for senior architect roles
• *Typical Experience Range**

• *Consultant / Senior Consultant:**

6–8 years overall experience, with strong TSOM exposure

• *Architect:**

8+ years overall experience, including enterprise-scale TSOM implementations