Service Accounting Specialist

MacDonald-Miller Facility Solutions is the Northwest’s leading mechanical contracting firm, specializing in HVAC, plumbing, and automation system solutions for commercial buildings. They are seeking a Service Accounting Specialist to maintain accurate billing records, collaborate with various teams, and provide exceptional customer support while ensuring timely invoicing and problem resolution.

Responsibilities

• Process All Non-Billable Service Calls: Ensure every call is logged and handled accurately
• Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met
• Cross-Team Collaboration: Partner with Coordinators, Area Operations Managers, Technicians and Foremen to verify that all invoices reflect accurate costs and details before closing
• Efficient Problem-Solving: Apply critical thinking and problem-solving skills to maximize monthly invoicing efficiency and accuracy
• Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing
• Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units
• Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request
• Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution
• Update Labor Rates: Manage and update labor rates as needed to reflect current agreements and conditions
• Timely Call Processing: Ensure all call types are processed quickly and accurately to maintain operational efficiency

Skills

• Exceptional organizational skills and attention to detail to maintain accurate records
• Flexibility to work overtime when needed
• Strong customer support skills and feel confident reaching out to customers to resolve payment disputes
• Close collaboration with other teams to ensure cost details are consistently accurate across all departments at MacDonald-Miller
• Educational or work experience in accounting is a plus but not required — we're willing to train someone eager to grow and invest in themselves
• Highly ethical and trustworthy
• Positive and passionate with a can-do attitude
• Goal-oriented and driven to succeed
• A supportive and reliable team player
• Adaptable and able to thrive in a dynamic environment

Benefits

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Company Overview