About arenaflex

Welcome to arenaflex, where we believe that exceptional customer experiences start with listening. We are a forward-thinking organization committed to transforming how businesses understand and respond to their customers. At arenaflex, we recognize that every customer voice matters, and we're looking for talented individuals who share our passion for data-driven customer insights.

Our team processes millions of customer surveys annually across consumer, business, and service provider segments. We operate in over 20 countries and support more than 10 languages, making us a truly global player in the customer experience space. Join us at arenaflex and be part of a team that's redefining how organizations connect with their customers through innovative voice of customer (VoC) solutions.

Position Overview

We are currently seeking a highly skilled and motivated Senior Voice of Customer Data Engineer to join our dynamic Analytics & Insights team at arenaflex. This is a unique opportunity to contribute to the transformation and innovation of our end-to-end Voice of Customer methodology. In this role, you will work closely with product owners, subject matter experts, and agile technology teams to build robust data architectures that power customer experience insights across the organization.

If you have a passion for big data technologies, a knack for transforming complex data into actionable insights, and thrive in collaborative environments, we want to hear from you!

Key Responsibilities

Platform Development & Maintenance: Assist in the development and maintenance of our next-generation Voice of Customer platform sourced from Cornerstone and integrated with our survey and dashboard infrastructure hosted through Qualtrics, our premier survey vendor.

Business Requirements Definition: Work closely with application teams to define, structure, and capture comprehensive business requirements, translating them into technical specifications and data models.

Data Architecture Design: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across all customer touchpoints.

Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions that ensure data quality and accuracy through intensive testing at variable and use-case levels.

Performance Optimization: Offer guidance to enhance competencies and drive efficiency in computing programs using the massive data ecosystem.

Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, exploring and building automation tools.

Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency across the team.

Cross-Functional Collaboration: Collaborate with partners from various business units to prioritize, define, develop, and test data for different use cases as part of the Voice of Customer end-to-end methodology.

Essential Qualifications

Technical Experience: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with development, launch management, and troubleshooting expertise for data-driven projects.

Stakeholder Collaboration: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.

Agile Methodology: Familiarity with Agile delivery methodologies where small increments of a product are introduced at regular intervals to business groups.

Data Engineering Fundamentals: Strong understanding of data pipeline architecture, ETL processes, and data warehousing concepts.

Programming Proficiency: Solid programming skills in Python and experience with big data processing frameworks.

Preferred Qualifications

Experience with Qualtrics or similar survey platforms

Knowledge of Cornerstone data integration

Experience in the financial services or customer experience industry

Understanding of machine learning concepts as they apply to customer analytics

Experience with cloud platforms such as AWS, Azure, or Google Cloud

Strong analytical and problem-solving abilities with attention to detail

Excellent communication skills to present technical concepts to non-technical stakeholders

Skills & Competencies Required

Technical Acumen: Deep expertise in big data technologies and distributed computing frameworks

Analytical Thinking: Ability to synthesize complex data sets into meaningful insights and recommendations

Collaboration: Strong teamwork skills with the ability to work effectively across multiple departments

Innovation: Creative mindset with the ability to propose and implement new solutions

Adaptability: Comfortable working in fast-paced, evolving environments

Attention to Quality: Commitment to data accuracy and thorough testing protocols

Career Growth & Learning Opportunities

At arenaflex, we invest in your professional development. As part of our team, you'll have access to:

Comprehensive training programs on emerging big data technologies

Career development pathways leading to senior technical and leadership roles

Mentorship from industry experts in data engineering and customer analytics

Opportunities to work on cutting-edge projects using the latest data technologies

Exposure to cross-functional teams and diverse business units

Support for professional certifications in relevant technologies

We believe in promoting from within and providing our employees with the tools they need to advance their careers. Your growth at arenaflex is limited only by your ambition and dedication to excellence.

Work Environment & Culture

arenaflex fosters an inclusive environment where every person is seen, heard, and feels like they belong. We value diversity of thought and background, believing that different perspectives drive innovation. Our culture is built on integrity, collaboration, and a commitment to delivering exceptional results.

We offer a flexible working model with hybrid, onsite, or virtual arrangements depending on position and business need. At arenaflex, we understand that our colleagues have lives outside of work, and we strive to create an environment that supports work-life balance.

Our team celebrates achievements together and supports each other through challenges. You'll find colleagues who are passionate about what they do and committed to making a positive impact on customer experiences worldwide.

Compensation & Benefits

We recognize that our people are our greatest asset, and we offer competitive compensation packages to reflect that. Our benefits include:

Competitive Base Salaries: Industry-leading pay commensurate with experience and skills

Performance Bonuses: Incentive programs that reward exceptional contributions

Financial Well-Being: Comprehensive retirement savings plans and financial planning support

Health & Wellness: Extensive health coverage including medical, dental, and vision plans

Parental Leave: Generous paid parental leave policies (location-dependent)

Wellness Resources: Free access to on-site health facilities staffed with medical professionals (location-dependent)

Mental Health Support: Free and confidential counseling through our Healthy Minds program

Employee Assistance: Resources to support holistic well-being for you and your family

Join Our Team at arenaflex

Are you ready to make an impact? Are you passionate about using data to transform customer experiences? If so, we invite you to apply for this exciting opportunity at arenaflex.

This is your chance to join a team that's leading the way in voice of customer analytics. You'll work with cutting-edge technologies, collaborate with talented professionals, and contribute to meaningful projects that affect millions of customers worldwide.

At arenaflex, we win as a team. We believe in upholding our organizational values and delivering on our promise to offer world-class customer experiences every single day. We do it with integrity and in an environment where everyone belongs.

Apply now and let's lead the way together!

Note: This position offers competitive compensation and comprehensive benefits. The exact salary will be determined based on experience, qualifications, and location.

Senior Voice of Customer Data Engineer – Big Data Analytics & Survey Platform Development (Remote/Hybrid)