**Senior Software Engineer - Customer Engineering at arenaflex**

• *Unlock Your Potential in a Fast-Growing Scientific Data and AI Cloud Company**

Are you a seasoned software engineer with a passion for delivering exceptional customer experiences? Do you thrive in a collaborative environment where innovation and continuous improvement are encouraged? If so, we invite you to join arenaflex, the Scientific Data and AI Cloud company, as a Senior Software Engineer - Customer Engineering.

• *About arenaflex**

arenaflex is revolutionizing the scientific data and AI landscape by designing and industrializing AI-native scientific data sets. Our cutting-edge solutions bring to life next-gen lab data management, scientific use cases, and AI-enabled outcomes. As the category leader in this vital market, we're generating more revenue than all other companies combined. Our growth is fueled by strategic partnerships with industry giants, including [insert company names], who have converged on arenaflex as the de facto standard.

• *Our Culture**

At arenaflex, we're not just building a company - we're building a community. Our culture is built on the principles outlined in the Tetra Way letter, authored by our co-founder and CEO, Patrick Grady. This letter serves as a guiding light for our values and ethos, and we encourage you to carefully review it as part of your candidacy. We're a team of innovators, thinkers, and doers who are passionate about making a meaningful impact. If you're looking for a workplace where you can grow, learn, and thrive, then arenaflex is the perfect fit for you.

• *What You'll Do**

As a Senior Software Engineer - Customer Engineering at arenaflex, you'll be responsible for:

• Working closely with customers to address technical issues, investigating end-to-end stability, scale, and performance issues reported by arenaflex customers
• Driving issues to resolution and/or identifying workarounds to unblock customers, either individually or by partnering with product and engineering teams
• Simulating customer issues in lab to reproduce performance & scalability issues, increasing product reliability
• Serving as the steward of the customer support to the engineering escalation process, streamlining communication with customer success, triaging, extracting, and documenting relevant information
• Developing tools, scripts, benchmarks, and documentation to scale yourself individually and help customer support diagnose, troubleshoot, extract relevant information, and in cases, fix issues to reduce mean time to resolution

• *Requirements**

To succeed in this role, you'll need:

• 7+ years of experience with a proven track record of excellence in Performance, Scale, Resiliency, and Customer Support
• Experience resolving technical support issues and escalations efficiently
• Troubleshooting experience with API and various types of integration at scale in AWS
• Experience with CloudNative platforms and applications, Micro-services, Docker, and SaaS deployments
• Experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search
• Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go, or Java
• Demonstrated experience of debugging software reliability issues in a distributed environment
• Excellent interpersonal and communications skills, with a strong ability to work independently and take initiative
• Strong familiarity with using CRMs like Zendesk or Salesforce
• Bachelor's degree in engineering or a technical-related field

• *What We Offer**

As a Senior Software Engineer - Customer Engineering at arenaflex, you'll enjoy:

• Competitive salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• 100% employer-paid benefits for all eligible employees
• 401K
• Generous paid time off (PTO)
• Flexible working arrangements - remote work + Boston office as needed

• *Join Our Team**

If you're a motivated, innovative, and customer-focused software engineer who is passionate about delivering exceptional experiences, then we invite you to join our team at arenaflex. Apply now to take the first step towards a rewarding career in a fast-growing scientific data and AI cloud company.

• *Apply Now**