Senior Salesforce Administrator (Technical | AI-Enabled | Media Cloud & Agentforce)

Senior Salesforce Administrator
(Technical | AI-Enabled | Media Cloud & Agentforce)

Location: South Africa (Fully Remote)

Type: Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering high-impact, multi-cloud Salesforce solutions across Sales, Service, Marketing, Media Cloud, and Agentforce for Enterprise and SMB clients globally.

We’re looking for a technically strong, delivery-focused Salesforce Administrator who thrives in a consulting environment and is excited by the future of Salesforce delivery — combining deep platform expertise with AI-assisted configuration and automation.

This role is ideal for someone who is not just an administrator, but a solution builder — someone who can design scalable solutions, work across complex data models (including industry clouds), and use tools like Claude Code and ChatGPT as a core part of their development workflow.

This is not a junior role. You will be working on sophisticated implementations, including media industry use cases and AI-powered agent experiences, alongside experienced architects and developers.

What You’ll Do

• Own end-to-end Salesforce configuration across:
  
  
  
  • Objects, fields, record types, page layouts
  
  
  • Validation rules, approval processes, and security models
  
  
  • Advanced Flow automation
  
  
  
  


• Design and deliver scalable automation and solutions across core clouds and Media Cloud data models


• Contribute to implementations involving:
  
  
  
  • Salesforce Media Cloud (complex industry data models, advertising / media workflows)
  
  
  • Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation)
  
  
  
  


• Translate business requirements into well-architected, maintainable Salesforce solutions


• Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to:
  
  
  
  • Generate and validate metadata configurations
  
  
  • Accelerate Flow design and troubleshooting
  
  
  • Assist with complex logic design and edge cases
  
  
  • Produce high-quality documentation and test cases
  
  
  
  


• Collaborate with Technical Architects on solution design, trade-offs, and best practices


• Perform data modelling and migration, particularly within complex or industry-specific schemas (e.g. Media Cloud)


• Manage security models (roles, permission sets, sharing) across complex org structures


• Contribute to Agile delivery and DevOps practices:
  
  
  
  • Sprint planning, estimation, and backlog refinement
  
  
  • Structured deployments using Git/SFDX/CI-CD
  
  
  
  


• Lead or support:
  
  
  
  • UAT, regression testing, and release validation
  
  
  • Documentation aligned with best practice delivery standards
  
  
  
  


• Build reports, dashboards, and analytics to support business decision-making


• Support pre-sales and demo builds, including showcasing Media Cloud and Agentforce capabilities

What You Bring

• 3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment


• Salesforce Administrator certification (required)


• Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred


• Strong hands-on experience with:
  
  
  
  • Salesforce Flow (essential)
  
  
  • Sales Cloud and Service Cloud
  
  
  • Exposure to Media Cloud or other Industry Clouds is highly advantageous
  
  
  
  


• Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities


• Solid understanding of:
  
  
  
  • Data modelling and relational databases
  
  
  • Integration patterns and ETL processes
  
  
  
  


• Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential
  Including:
  
  
  
  • AI-assisted metadata configuration
  
  
  • Flow design and debugging
  
  
  • Documentation and testing acceleration
  
  
  
  


• Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD)


• Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs

Why Join Us

• Fully remote role within South Africa — work from anywhere


• Work on cutting-edge Salesforce products, including:
  
  
  
  • Media Cloud (industry-specific, high-complexity implementations)
  
  
  • Agentforce (next-generation AI capabilities within Salesforce)
  
  
  
  


• Be part of a team that treats AI as a core delivery capability, not a buzzword


• Clear progression into Solution Architecture / Technical Architecture


• Certification support and continuous learning


• Exposure to diverse industries and high-impact projects


• Values-driven organisation committed to diversity, equity, and meaningful impact

What Success Looks Like

• Delivering high-quality, scalable solutions across core and industry clouds


• Confidently working within Media Cloud data models and AI-enabled features


• Using AI tools as a standard part of delivery, improving speed and quality


• Becoming a trusted technical contributor across projects