Director of Learning and Development

Job Title: Director of Learning and Development Department: Franchise Business Support

Location: Remote Status: Regular, Full-Time

FLSA Category: Exempt Reports to: VP Franchise Business Support

Direct Reports: 0 Level: Senior

Pay Range: $ 90,000-$102,000 Relevant Work Experience: 5+ years

Schedule: M-F, 8am-5pm Travel: 50%

POSITION SUMMARY:

The Director of Franchise Learning & Development is a strategic leadership role responsible for designing, implementing, and continuously improving the training ecosystem across the RMCF franchise network. This individual will own the full lifecycle of franchisees and store-level learning — from onboarding new franchisees through initial training to ongoing operational education, product knowledge, and leadership development. The Director will serve as a key liaison between corporate and franchise owners, ensuring consistent brand execution and operational excellence across all locations.

ESSENTIAL FUNCTIONS:

Franchise Training Strategy

• Design and lead a comprehensive franchise training strategy aligned with RMCF’s brand standards, operational goals, and growth priorities.


• Develop scalable onboarding programs for new franchisees that cover store operations, product preparation, customer experience, and brand culture.


• Partner with the VP of Franchise Business Support and franchise operations team to identify performance gaps and create targeted learning solutions.


• Establish measurable training KPIs and report on program effectiveness, franchisee completion rates, and operational outcomes.

Curriculum & Content Development

• Build and maintain a library of training content including e-learning modules, video tutorials, in-store job aids, and facilitator guides.


• Develop product knowledge training — covering RMCF’s chocolate lines, caramel apple preparation, fudge-making, and seasonal offerings — to ensure consistent quality across all locations.


• Collaborate with the culinary and operations teams to translate product and process updates into accessible training materials.


• Maintain and evolve a Learning Management System (LMS) to deliver, track, and report on training across the network.

Franchisee & Field Support

• Build strong relationships with franchise owners, serving as a trusted advisor and go-to resource for operational learning needs.


• Conduct field visits to assess training effectiveness and provide hands-on coaching to franchisees and their store teams.


• Facilitate live and virtual training sessions, including preparation for RMCF’s biannual National Franchise Convention.


• Support multi-unit operators and area developers with scalable leadership development frameworks.

Leadership & Cross Functional Collaboration

• Collaborate with Marketing, Operations, Supply Chain, and HR to ensure training content reflects the latest brand initiatives and product offerings.


• Manage the L&D budget with accountability for ROI and resource allocation.


• Stay current on franchise industry trends, adult learning methodologies, and retail training best practices.