Senior Manager, Learning & Development

Position Summary:  The Senior Manager, Learning & Development is responsible for defining and leading the organization’s enterprise learning strategy, ensuring all training programs align with business priorities, regulatory requirements, and accreditation standards. This role serves as a strategic partner to leadership and is accountable for building scalable, effective learning solutions that drive performance, support compliance, and enable organizational growth.

 

Essential Duties/Responsibilities:

• Build and lead the enterprise learning and development strategy, aligned with organizational goals and compliance requirements.
• Conduct needs analyses and partner with stakeholders to identify trends, performance gaps, and targeted learning opportunities.
• Partner with executive leadership to identify capability gaps and translate business priorities into learning solutions.
• Translate strategy into actionable plans and, where needed, directly support the development and implementation of learning solutions.
• Serve as a trusted advisor on learning, development, and training effectiveness across the organization.
• Own the enterprise compliance training framework, ensuring alignment with regulatory and accreditation requirements (URAC, ACHC, NABP).
• Ensure all training programs meet audit readiness standards, including documentation, tracking, and reporting.
• Partner closely with Compliance to support audits, regulatory reviews, and ongoing risk mitigation efforts.
• Establish and maintain consistent training standards, processes, and expectations across all business units.
• Oversee and directly contribute to the design and delivery of enterprise learning programs, ensuring solutions are scalable, consistent, and aligned with business and operational needs.
• Lead the development and implementation of blended learning approaches (e.g., instructor-led, virtual, and digital learning experiences).
• Partner closely with team members and stakeholders to support the development of content, materials, and learning solutions as needed.
• Facilitate working sessions with subject matter experts to define learning objectives, content strategy, and delivery approach.
• Establish and own evaluation strategies to measure learning effectiveness and business impact (e.g., Kirkpatrick model).
• Leverage data and analytics to assess program success, identify gaps, and drive continuous improvement.
• Interpret qualitative and quantitative data to assess training effectiveness and provide actionable insights to stakeholders.
• Build and scale the enterprise learning function, including structure, processes, and resource planning.
• Lead and develop internal and/or external learning resources, including instructional design and vendor partners.
• Set clear priorities and ensure accountability for execution across learning initiatives.
• Remain actively engaged in key initiatives, providing hands-on support to ensure quality, consistency, and timely delivery.
• Lead, coach, and develop direct reports, including setting performance expectations, providing ongoing feedback, and supporting career development.
• Manage team performance and ensure alignment to priorities, quality standards, and timely delivery.
• Own vendor strategy, including selection, implementation, and performance management of learning partners.
• Evaluate and implement learning technologies and tools to enhance accessibility, scalability, and effectiveness.
• Drive innovation in learning, including simulation-based and digital learning solutions.
• Other duties as assigned

 

 Required Skills/Abilities:

• Ability to operate effectively in a hands-on, player-coach environment, balancing strategic leadership with execution.
• Strong consultative skills with the ability to translate business needs into effective learning solutions.
• Experience working with data and analytics to evaluate program success and inform decisions.
• Knowledge of instructional design, adult learning theory, and program development.
• Experience in regulated environments with a strong understanding of compliance and audit requirements.
• Ability to influence and partner with executive leadership.
• Strong analytical skills with the ability to measure and communicate impact.
• Proven ability to build and scale programs and processes.
• Ability to relate to people at all levels of an organization and possesses excellent communication skills.
• Ability to lead and work with peers in a team effort.
• Demonstrated ability to manage multiple priorities and deadlines.
• A well-organized and self-directed individual who is able to work with minimal amount of supervision.
• Willingness to travel occasionally.
• Ability to work extended hours, weekends, and holidays in alignment with departmental and industry demands.

 

Education/Experience:

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in Learning & Development or related field.
• Experience leading enterprise learning initiatives across large or complex organizations.
• Experience supporting compliance-driven or regulated environments preferred (healthcare, pharmacy, etc.).
• Experience building or scaling a learning function strongly preferred.
• Prior experience in Retail, Mail Order of Specialty Pharmacy, PBM, pharmaceutical or managed health care industry preferred.

 

Work Environment/Physical Requirements:

 

 

• Home-based office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel, including exposure to heat, cold, and inclement weather conditions. 
• Transportation for travel typically will include automobile and plane.
• Ability to sit for prolonged periods of time.