**Senior Manager Customer Care, Partner and Customer Service – Lead Customer Experience and Drive Business Growth**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. As a Senior Manager Customer Care, Partner and Customer Service, you'll play a critical role in leading our customer care team to resolve escalated customer service issues, manage executive escalations, and develop innovative processes to enhance customer care and crisis communications.

• *About arenaflex**

arenaflex is a leading company in the Coffee and Beverage Retail industry, dedicated to providing high-quality products and services to our customers. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, innovation, and customer-centricity.

• *Why Join arenaflex?**

• Competitive salary and comprehensive compensation package
• 100% tuition coverage through our College Achievement Plan
• Flexible scheduling with opportunities for paid time off
• Hybrid work environment allowing remote work up to two days per week
• Supportive benefits including health coverage and stock & savings programs

• *Job Responsibilities**

As a Senior Manager Customer Care, Partner and Customer Service, you'll be responsible for:

• Leading and supporting a team focused on resolving escalated customer service issues and managing executive escalations
• Developing and implementing new processes to enhance customer care and crisis communications
• Monitoring social media conversations and addressing important mentions in real-time
• Conducting research and performance analysis to inform customer engagement strategies
• Collaborating with various business units to innovate and redesign processes for improved service delivery

• *Key Skills and Competencies**

To succeed in this role, you'll need:

• Strong organizational planning and business judgment skills
• Minimum of 5 years of experience managing successful teams
• Minimum of 5 years of general business experience in large, matrixed organizations
• Minimum of 5 years leading cross-functional initiatives and change management
• Strong communication and interpersonal skills
• Ability to analyze complex data and develop actionable insights
• Experience with social media management and crisis communications

• *Preferred Qualifications**

• Professional experience managing branded channels across multiple social media platforms
• Demonstrated history of delivering innovative solutions and facilitating root cause analysis
• Strong reporting skills with the ability to summarize data into meaningful reports
• Ability to influence future strategy through actionable insights
• Consistent collaborator with experience inspiring cross-functional teams

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Manager Customer Care, Partner and Customer Service, you'll have access to:

• Regular performance feedback and coaching
• Opportunities for professional development and training
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture**

arenaflex is a hybrid work environment that allows remote work up to two days per week. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We prioritize diversity, equity, and inclusion, and we're committed to creating a positive and inclusive work environment.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and comprehensive compensation package, including:

• Competitive salary
• 100% tuition coverage through our College Achievement Plan
• Flexible scheduling with opportunities for paid time off
• Hybrid work environment allowing remote work up to two days per week
• Supportive benefits including health coverage and stock & savings programs

• *How to Apply**

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.