**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers, and being part of a dynamic team that's passionate about innovation.

• *About arenaflex**

arenaflex is a leading provider of cutting-edge technology solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences that exceed expectations. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact through technology.

• *Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a hybrid role, you'll have the opportunity to work remotely from anywhere in Colorado, with a mix of in-office and remote work arrangements. This is an exciting opportunity to leverage your technical expertise, passion for customer service, and ability to work collaboratively as part of a high-performing team.

• *Responsibilities**

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring seamless user experiences and resolving issues efficiently.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, utilizing your technical expertise to identify and resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure accurate and efficient deployment.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring timely and effective issue resolution.
• Collaborating with cross-functional teams, including development, quality assurance, and customer success, to identify and resolve issues, and to improve overall application performance.

• *Minimum Qualifications**

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

• *Substitutions**

We recognize that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

• *Preferred Qualifications**

While not required, we're particularly interested in candidates with:

• Jira experience, with a strong understanding of agile project management methodologies.
• ITIL Certification, demonstrating a commitment to IT service management best practices.
• Agile and scrum methodology experience, with a proven track record of delivering high-quality results in fast-paced environments.
• Government work experience, with a strong understanding of regulatory requirements and compliance.
• Apple and Google Play Store experience, with a deep understanding of mobile application development and deployment.
• Familiarity with diagnostic tools and knowledge of diverse range of mobile device makes and models.

• *What We Offer**

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:

• A competitive salary, benchmarked to industry standards.
• A hybrid work model, combining remote work with time in our office, allowing for flexibility and work-life balance.
• Opportunities for career growth and professional development, with access to training and certification programs.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

• *How to Apply**

If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Submit Your Application**

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.