Senior Director – Vice President of Servicing
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance.
- Working through PROVE’s servicing team, the Senior Director / VP of Servicing will be responsible for ensuring: PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests
- Case status updates are obtained from representing law firms at least every 90 days
- New legal representation is secured for dropped or abandoned cases
- Recovery of misdirected funds from third parties
- PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances
- Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals
- Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections
- Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations
- Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy.
- Requirements:
- 7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership.
- Experience with litigation finance a plus.
- Demonstrated success managing high-performing remote teams, including offshore workforce management
- Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders
- Proven experience building processes, scaling operations, and partnering with software/technology initiatives
- Highly analytical with strong quantitative ability
- Advanced Microsoft Excel skills required
- Experience with Power BI or other BI / data visualization tools strongly preferred
- Excellent written and verbal communication skills
- Bachelor’s degree required.
- Benefits:
- Exceptional customer service and professional communication in all interactions with outside parties