Senior Data Analyst – IT Digital Technology & Business Intelligence Position

Job Description:

Join arenaflex: Shape the Future of Digital Innovation in the Airline Industry

Are you ready to be part of something extraordinary? Welcome to arenaflex, where we're not just building an airline – we're revolutionizing the way the world connects. Our vision, "Connecting People, Uniting the World," goes beyond simply transporting passengers from one destination to another. As a global organization operating in countless regions across the globe, serving millions of customers and employing tens of thousands of dedicated professionals, we have a profound responsibility to create meaningful opportunities in the communities where we work, live, and fly. We believe that true success comes from fostering a diverse, inclusive, and dynamic workforce that reflects the rich tapestry of the world we serve. As we continue to grow and expand in the years ahead, we're looking for talented individuals to join our team across every facet of our operations.

At arenaflex, our Digital Technology team spans the globe, bringing together diverse individuals who share a common passion for pioneering technology and innovation. We're currently seeking a highly motivated Senior Data Analyst – IT to join our team and help build the most technologically advanced airline in aviation history. This is an exciting opportunity to work at the intersection of data science, business intelligence, and digital transformation while contributing to meaningful outcomes that impact millions of travelers worldwide.

About the Role

The Senior Data Analyst – IT position represents a unique opportunity for a data-driven leader who possesses both a passion for analytics and the ability to execute complex programs with precision. You'll need to be comfortable diving deep into technical details while maintaining the strategic perspective to identify process improvements and drive operational excellence across our digital channels.

You'll be responsible for developing and maintaining strong partnerships with key stakeholders across Digital Channels, Personalization, and Loyalty technology teams. A thorough understanding of our business operations, combined with the ability to collaborate effectively with dedicated teams and approach challenges with a problem-solver's mindset, will be essential to your success in this role.

Your work will involve interpreting data gathered from various sources, identifying patterns and trends, and transforming these insights into actionable information that enhances Operational Excellence (Bull). You'll serve as a bridge between technical teams and business leadership, translating complex data findings into clear, compelling narratives that drive strategic decision-making.

Key Responsibilities

• Digital Performance Analysis: Analyze the digital performance of applications and systems that impact business functionality, identifying areas for optimization and enhancement.


• Data Exploration: Ask the right questions about platform data attached to Digital Channels to uncover meaningful insights that inform business strategy.


• Workflow Development: Create streamlined and comprehensive data analysis workflows that enable efficient and accurate reporting.


• Data Visualization: Develop compelling visualizations that make complex data accessible and actionable for stakeholders at all levels.


• Application Performance Analysis: Evaluate application performance metrics and identify opportunities for improvement.


• Error Pattern Analysis: Analyze error patterns and determine the top factors contributing to system errors, working with engineering teams to implement solutions.


• Process Improvement: Identify, design, and execute internal process improvements, including recommendations for enhanced performance and greater scalability.


• Data Modeling and Coding: With domain expertise, build trusted data products including dashboards and reporting products that support Digital Channels, Personalization, and Loyalty leadership in making data-driven decisions.


• Cross-Functional Collaboration: Collaborate with US and India Data Center teams to develop comprehensive dashboards that meet global business needs.


• Platform Monitoring: Track new platform updates and application releases, learning existing applications and systems to navigate platform performance, investigate errors, response times, and service logs.


• Data Collection: Define new data collection and tagging requirements, creating universal dashboards that serve multiple stakeholder groups.


• Communication: Deliver and communicate updates to leadership, including preparing regular presentations that showcase insights and recommendations.


• Operational Metrics: Partner with Digital Operations Center (DOC) on functional metrics and operational reporting.

Essential Qualifications

• Bachelor's degree, preferably in Engineering, Data Science, Mathematics, Statistics, Economics, or a related quantitative field.


• 5+ years of experience in Data Analysis, Business Intelligence, analytics, and data engineering, with at least 3+ years of that experience in a Fortune 500 corporate environment.


• 3+ years of experience in e-commerce platform development.


• Proven experience building presentations for stakeholders and leadership, with the ability to engage effectively at all management levels.


• Demonstrated ability to create a compelling vision, inspire teams toward that vision, and provide support to achieve objectives.


• Extensive experience with BI reporting tools (such as PowerBI, Tibco Spotfire, or similar platforms) to create meaningful, rich dashboards.


• Advanced Excel skills, including complex formulas, pivot tables, and data modeling.


• Experience analyzing e-commerce platforms for Web and Mobile Applications, as well as Loyalty programs.


• Demonstrated expertise in handling large datasets and working with both SQL and NoSQL databases.


• Ability to understand business needs and design data/technology metrics that connect business processes with measurable platform outcomes.


• Strong understanding of metrics and Goal Setting frameworks.


• Advanced SQL skills for complex data extraction and analysis.


• Excellent problem-solving skills, using data to address business challenges.


• Outstanding written, communication, and presentation abilities.


• Must be legally authorized to work in the United States for any employer without sponsorship.


• Successful completion of interview process to meet job eligibility requirements.


• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

• Master's degree, preferably in Computer Science, Aviation Management, or Operations Research.


• Google Data Analytics Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analytics, or Enterprise Data Warehouse certifications.


• Experience with Palantir or client-side performance measurement tools such as Quantum Metrics.


• 4+ years in a leadership or lead role.


• Experience with DataDog, AppD, or Kibana monitoring platforms.


• Experience with Enterprise monitoring systems.


• Experience with Palantir Foundry and Microsoft SQL Server Management Studio.


• Previous airline or travel industry experience.


• Experience with AWS technologies including Redshift, QuickSight, and Athena.


• Experience with BigQuery.


• Continuous integration and delivery using Agile methodologies.


• Regression analysis experience for performance predictions, including expertise in various regression techniques.

Why Join arenaflex?

At arenaflex, we believe that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to keep you happy, healthy, and well-traveled. Our commitment to our employees extends far beyond the workplace, creating an environment where everyone can thrive both professionally and personally.

Career Development and Growth

We invest heavily in the growth and development of our team members. As part of our organization, you'll have access to numerous opportunities for career advancement, professional development programs, and continuous learning. Whether you're looking to deepen your technical expertise or expand your leadership capabilities, arenaflex provides the resources and support you need to achieve your career goals.

Our Digital Technology team works on cutting-edge projects that leverage the latest innovations in data analytics, machine learning, and cloud computing. You'll have the opportunity to work with industry-leading tools and technologies while solving complex challenges that directly impact the travel experience of millions of people.

Our Culture

We believe that inclusion drives innovation and is the foundation of everything we do. Our "Business Resource Group" communities foster connection and belonging among employees from all backgrounds. From mentorship programs to networking events, we create opportunities for our team members to connect, learn from each other, and grow together.

arenaflex is truly a special workplace. We offer top-tier benefits including parental leave, 401(k) retirement plans, and exclusive travel perks such as space-available flight benefits that allow you and your family to explore the world. We celebrate diversity and are committed to maintaining an inclusive environment where every employee feels valued and respected.

Compensation and Benefits

We offer a competitive salary package commensurate with experience and qualifications. In addition to base compensation, our comprehensive benefits package includes health insurance, dental and vision coverage, life insurance, disability benefits, retirement savings plans with company matching, paid time off, employee assistance programs, and exclusive travel privileges. We also offer tuition reimbursement and professional development opportunities to support your ongoing growth.

Ready to Take Flight?

If you're passionate about data, thrive in collaborative environments, and want to be part of a team that's shaping the future of the airline industry, we encourage you to apply for this exciting opportunity. At arenaflex, your contributions will make a real difference – not just to our company, but to the millions of travelers who rely on us every day.

Join us on our journey to become the best airline in the history of aviation. Are you ready to explore the world with arenaflex?

arenaflex is an equal opportunity employer. arenaflex initiates, employs, trains, corrects, and promotes regardless of race, religion, diversity, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.