Senior Customer Solutions Design Specialist – Network, Voice & Contact Centre Solutions Architecture

Join arenaflex as a Customer Solutions Design Specialist

Are you ready to shape the future of enterprise connectivity and communication solutions? At arenaflex, we're seeking a talented and driven Customer Solutions Design Specialist to join our global team of innovators. This is your opportunity to make a tangible impact by designing and delivering cutting-edge solutions that empower businesses worldwide.

For over 175 years, arenaflex has been at the forefront of technological transformation, and today, we stand as a global leader in secure connectivity and collaboration platforms. Serving 1.2 million business customers across the globe—from multinational corporations to ambitious startups—we're not just building technology; we're helping businesses thrive in an increasingly digital world. As a Customer Solutions Design Specialist, you'll be the architect behind solutions that keep enterprises connected, productive, and secure.

Why This Role Matters

In this pivotal position, you'll be responsible for designing and delivering sophisticated solutions tailored to arenaflex's diverse customer base. Your expertise will span one of three critical disciplines: network solutions, voice solutions, or contact centre solutions. Each day presents unique challenges and opportunities to apply your technical acumen while collaborating with colleagues across our worldwide operations.

Working primarily with external customers, you'll operate with an elevated level of visibility and responsibility. Your designs won't just be technical exercises—they'll be transformative solutions that enable businesses to achieve their goals. Whether you're architecting a resilient enterprise network, implementing a unified communications platform, or designing a state-of-the-art contact centre, your work will directly impact how our customers serve their own clients.

As part of a dedicated global team, you'll collaborate with professionals from diverse backgrounds and time zones, sharing knowledge and best practices while delivering exceptional results. The ability to translate complex technical concepts into clear, actionable insights is essential—we need you to be both a deep technical expert and an effective communicator who can articulate the value of sophisticated solutions to stakeholders at all levels.

What You'll Be Doing

As a Customer Solutions Design Specialist at arenaflex, your responsibilities will encompass a broad spectrum of technical and interpersonal activities designed to deliver excellence in every customer engagement.

• Lead Technical Discussions: Contribute actively to technical conversations within your team, guiding colleagues toward enhanced understanding and fostering collaborative dialogue to improve design principles and methodologies used across the organization.


• Customer Advocacy: As a design specialist, you'll be the voice of arenaflex to our customers, promoting our capabilities while deeply understanding their unique needs and translating those requirements into relevant, effective solutions.


• Continuous Improvement: Challenge yourself and the team continuously—question existing processes, identify opportunities for optimization, and drive changes that enhance efficiency and deliver superior outcomes.


• Technical Translation: Provide deep technical knowledge in accessible terms to our customers, bridging the gap between complex infrastructure and business value through clear, concise communication.


• Risk Management: Take ownership of the risks associated with your designs, ensuring that every solution meets our exacting standards for reliability, security, and performance.


• Technology Leadership: Drive technology direction by staying current with industry trends, evaluating new solutions, and recommending approaches that position arenaflex and our customers for success.


• Design Delivery: Deliver medium to large-scale designs that meet customer specifications while adhering to arenaflex's quality standards and best practices.

Skills You'll Need

We're seeking professionals with a robust technical foundation and the ability to apply their expertise in customer-facing scenarios. The following skills are essential for success in this role:

• Cisco ACI: In-depth experience designing and implementing Cisco Application Centric Infrastructure solutions, demonstrating mastery of data centre networking concepts and automation capabilities.


• Cisco SD-WAN: Extensive experience with Cisco Software-Defined WAN technologies, including design, deployment, and optimization of SD-WAN architectures for enterprise customers.


• Routing & Switching: Strong foundational knowledge of routing protocols, switching architectures, and network design principles that underpin enterprise connectivity.


• Cisco LAN/WAN: Practical experience with Cisco local area network and wide area network technologies, including configuration, troubleshooting, and optimization.


• Certification: CCNA or CCNP qualification demonstrating validated expertise in Cisco technologies and networking fundamentals.

Skills That Will Set You Apart

While the technical skills above are essential, we also value candidates who bring additional strengths that enhance their effectiveness in this role:

• Experience with unified communications and voice solutions architecture


• Contact centre design expertise, including interactive voice response (IVR) and automatic call distribution (ACD) systems


• Strong presentation and demonstration skills


• Project management experience with the ability to handle multiple concurrent customer engagements


• Understanding of cloud computing architectures and hybrid cloud solutions


• Knowledge of cybersecurity best practices in network design

Career Growth and Development

At arenaflex, we believe in investing in our people. As a Customer Solutions Design Specialist, you'll have access to extensive professional development opportunities that will help you accelerate your career. We offer comprehensive training programs, certification support, and mentorship from industry veterans who are passionate about helping you succeed.

Your journey with arenaflex could lead to advanced technical leadership roles, specialized solution architecture positions, or management responsibilities within our global customer success organization. We encourage internal mobility and provide clear pathways for career progression based on performance and ambition.

You'll also have the opportunity to work on cutting-edge projects that push the boundaries of what's possible in enterprise connectivity. From designing next-generation network architectures to implementing innovative contact centre solutions, your work will continuously challenge and expand your skills.

Work Environment and Culture

Arenaflex is more than a workplace—it's a community of innovators dedicated to making a positive impact. We value diversity and inclusion deeply, believing that different perspectives drive innovation and better outcomes for our customers and society.

When you join arenaflex, you become part of a team that celebrates difference, fosters innovation, and provides opportunities for you to be your best. With millions of businesses relying on us daily, you'll be part of a diverse and multi-skilled team that makes a significant impact to society. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

We understand that life extends beyond work, which is why we offer flexible working arrangements to suit your circumstances. Whether you prefer remote work, flexible hours, or a hybrid approach, we're committed to helping you maintain a healthy work-life balance.

Compensation and Benefits

We recognize that our people are our greatest asset, which is why arenaflex offers competitive compensation packages designed to attract and retain top talent. Our comprehensive benefits include:

• Competitive salary with performance-based bonuses


• Health and wellness programs


• Retirement savings plans


• Generous paid time off


• Professional development and certification support


• Employee assistance programs


• Flexible working arrangements

Ready to Make Your Mark?

If you're passionate about technology, thrive in collaborative environments, and want to be part of something bigger than yourself, arenaflex is the place for you. We're looking for individuals who are excited about designing solutions that matter, who embrace challenges as opportunities, and who want to contribute to a team that's shaping the future of enterprise connectivity.

Don't worry if you don't meet every single requirement. Studies have shown that candidates from underrepresented backgrounds are less likely to apply unless they meet every requirement. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best. If you're excited about this role but your past experience doesn't align perfectly with every requirement, please apply anyway—you may be the right candidate for this or other roles in our wider team.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us of any accommodations you may need.

Apply today and join the arenaflex team where innovation meets impact!