**Senior Customer Marketing Manager – Transforming Healthcare through Customer Advocacy**

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care to all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not just performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission.

• *Join the arenaflex Team:**

We're seeking a seasoned Senior Customer Marketing Manager to create programs that provide value to our biggest advocates while capturing their stories. This role reports to the Director of Product, Customer, and Lifecycle Marketing and is an exciting opportunity to make a meaningful impact in the healthcare industry.

• *Responsibilities:**

As a Senior Customer Marketing Manager at arenaflex, you'll be responsible for:

• Taking complete ownership of creating a sustainable customer advocacy program that delights our customers with memorable experiences, turning them into enthusiastic and proactive advocates of our company.
• Establishing a strong pipeline of case studies by identifying customers who have benefited the most from arenaflex and rewarding them for sharing their stories.
• Interviewing and interacting directly with a diverse range of arenaflex customers and partners, telling their stories to bring arenaflex's value to life in a human, relatable, and inspiring way.
• Creating compelling case studies, member stories, and customer marketing assets that differentiate arenaflex by capturing our impact on a diverse range of customers.
• Maintaining an internal database of customer marketing assets that's searchable and useful for cross-functional teams.

• *Ideal Candidate:**

We're looking for a seasoned professional with:

• 5 years of experience in Customer Marketing, Customer Advocacy, or related roles.
• The ability to create sustainable programs and repeatable processes, including effectively documenting and communicating their program design to drive alignment with internal and external stakeholders.
• Exceptional writing, organization, and interpersonal skills.
• A passion for delighting customers with memorable experiences.
• A willingness to "roll up your sleeves" and do whatever is necessary to ensure company success, including collaborating cross-functionally across departments.
• Experience working in a rapidly evolving startup environment.
• A desire to be a part of our mission to improve the U.S. healthcare system.

• *What We Look for at arenaflex:**

• **Mission First:** Our mission is to transform our healthcare system, delivering high-quality and affordable care to all. Everything else is secondary.
• **Expect Extraordinary:** Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• **Courageous Communication:** Transparency and candor are imperative to realizing our potential as an organization and as individuals— even when uncomfortable. Many companies talk about these values. We live them.
• **Supportive Community:** We know that people do their best work and learn the most when they feel genuinely supported and cared for. It's also more fun that way.

• *Benefits and Perks:**

As a member of the arenaflex team, you'll enjoy:

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge technology and innovative approach to healthcare
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Flexible work arrangements and remote work options
• Access to cutting-edge tools and resources
• Recognition and rewards for outstanding performance

• *How to Apply:**

If you're passionate about transforming the healthcare economy and have a proven track record in customer marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.