SaaS Account Manager

Commvault is the gold standard in cyber resilience, empowering customers to recover from cyberattacks and keep data safe. The SaaS Account Manager plays a vital role in driving the expansion and retention of existing SaaS accounts, focusing on nurturing client relationships and managing account growth.

Responsibilities

• Manage the entire account lifecycle from renewal to expansion, demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts
• Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals, ensuring sustained account growth and satisfaction
• Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries
• Develop a deep understanding of each account’s unique challenges and opportunities, crafting customized strategies to maximize value and loyalty
• Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client, enhancing their overall experience and satisfaction
• Utilize CRM systems to track account activity, sales progress, and lead management, ensuring all account information is up-to-date and communications are logged and followed
• Achieve and exceed assigned sales and customer loyalty targets, maintaining a strong pipeline of opportunities for account growth

Skills

• 1 – 3 years of relevant experience in a sales or account management role
• Strong understanding of technology products and the broader SaaS market, skilled in clearly and effectively communicating complex product features and advantages
• Proven track record of managing customer relationships and achieving sales targets within a SaaS environment
• High level of professionalism and customer-centric approach, with exceptional skills in negotiation and problem resolution
• Ability to work effectively both independently and as part of a team, with a high degree of initiative and drive
• Proficiency in using Microsoft Office, SFDC, and other sales and customer relationship management tools
• Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively
• High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions

Benefits

• High income earning opportunities based on self-performance
• Opportunity for Presidents Club
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Generous competitive benefits supporting your health, financial security, and work-life balance

Company Overview

Company H1B Sponsorship