Roadside Assistance Dispatcher Part-Time

AAA Auto Club Enterprises is the largest club within the national AAA federation, seeking part-time Roadside Assistance Dispatchers. In this role, you will coordinate drivers and emergency services across multiple states, ensuring safety and delivering exceptional service to members.

Responsibilities

• Use internal systems and technology to handle inbound and outbound calls and efficiently dispatch roadside assistance nationwide
• Coordinate emergency services including towing, locksmith support, fuel delivery, battery assistance, and minor mechanical help
• Assess member needs, prioritize safety, and accurately document information in real time
• Communicate professionally and compassionately, maintaining composure during high‑priority situations
• Collaborate with a network of 350+ independent service providers to share critical information and ensure timely service
• Monitor active service requests, keeping both providers and members informed of status updates
• Meet performance goals in a structured, metrics‑driven environment focused on member satisfaction

Skills

• Customer service and/or call center experience
• Strong verbal and written communication skills, with the ability to remain clear and professional under pressure
• Advanced computer and multitasking abilities, including talking and typing simultaneously while navigating multiple systems
• Working knowledge of maps, GPS navigation, and traffic safety guidelines
• Experience using SMS or chat tools in a professional setting
• Ability to demonstrate empathy and deliver excellent service in a high‑volume call environment
• Proficiency with Microsoft Teams and Outlook
• High school diploma, GED, or equivalent
• Bilingual skills, especially in Spanish, are a plus

Benefits

• Paid, onsite training located at 68 Marginal Way, Portland, ME
• Opportunity to transition to work-from-home after successful completion of training
• Partial internet reimbursement are included to support the reasonable cost of your connectivity.

Company Overview