Help Desk Technician

Resolve IT is a group of highly talented business professionals specializing in Information Technology. The Help Desk Technician role involves providing remote, first-line IT support to clients, diagnosing problems, and ensuring client satisfaction.

Responsibilities

• Respond to and resolve IT-related issues via email, phone, or other methods
• Maintain accurate documentation of actions and solutions
• Identify recurring problems and recommend permanent fixes
• Deliver clear, non-technical explanations to clients
• Support team collaboration with a "Team Above Self" approach

Skills

• 1+ years' experience in IT support or network management
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Knowledge of Windows operating systems and basic networking
• A proactive, adaptable, and team-focused attitude

Benefits

• Life Insurance
• 401K
• Paid vacation

Company Overview