Representative, Payment Processing

Fairstone Bank is a leading alternative lending bank in Canada, providing innovative financial solutions. They are seeking a Representative for Payment Processing to manage account processing tasks, provide customer service, and support various payment functions within a dynamic team environment.

Responsibilities

• Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
• Reconcile historical accounts and perform reapplication/re-amortization functions
• Resolves complex problems under limited supervision
• Provide superior customer service to both internal and external customers
• Support an expansive array of products/services
• Demonstrate technical/administrative expertise
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned

Skills

• High school Diploma (or equivalent)
• 1 – 2 years directly related experience in payment processing and or administrative functions
• Demonstrated excellent communication skills (oral and written), basic math, problem solving and negotiation skills
• Energetic, focused and detail oriented with the ability to work proactively as part of a team
• Strong working knowledge of MS products (Excel, Word and Access)
• Excellent analytical and decision-making skills
• Ability to work in a time-sensitive, high volume environment
• Must be available Monday to Friday between 8AM to 8PM, some Saturdays during Month-end

Benefits

• Employee engagement activities
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

Company Overview