Representative, Customer Service

Definity is a parent company to several innovative insurance brands and is seeking a Customer Service Representative. The successful candidate will handle incoming inquiries via email and phone, providing assistance and resolving customer issues while maintaining a positive rapport.

Responsibilities

• Respond promptly and professionally to incoming inquiries by telephone, or email
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Gather all necessary information, inputting it accurately into company database
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Provide data tracking support and manage spreadsheets

Skills

• Exceptional communication skills, both verbal and written
• Strong customer service, problem solving and resolution skills
• Proven ability to multi-task and think on your feet in a fast-paced environment
• Ability to work independently and in a team environment
• Strong attention to detail to ensure accuracy of information
• No insurance industry experience required

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Company Overview