[Remote] Weekend Dispatcher

Note: The job is a remote job and is open to candidates in USA. Radiant Plumbing & Air Conditioning is a bold and quirky company based in Austin, TX, specializing in plumbing and air conditioning services. They are seeking a Weekend Dispatcher to coordinate technicians, manage schedules, and ensure smooth daily operations while delivering a 5-star customer experience.

Responsibilities

• Dispatch and coordinate technicians based on call priority, location, and skill set
• Build, manage, and adjust technician schedules in real time
• Debrief technicians and monitor workflow throughout the day
• Communicate clearly and proactively with customers regarding appointment updates and schedule changes
• Track technician performance and support operational goals
• Assist with inspections, including scheduling, coordination, and follow-up
• Support special projects related to operations, scheduling improvements, and workflow efficiency
• Partner with leadership to keep the dispatch function operating at a high level
• Help manage weekend demand and ensure technicians are set up for success

Skills

• ServiceTitan experience is required
• Comfortable in a fast-paced, high-volume dispatch environment
• Highly organized with strong attention to detail
• Strong critical-thinking and problem-solving skills
• Able to multitask and shift priorities quickly
• Delivers a consistent 5-star customer experience
• Empathetic, upbeat, and professional with customers and technicians
• Confident under pressure and able to hold firm when needed
• Driven, dependable, and takes ownership of outcomes
• Able to work the Friday-Tuesday schedule from 9:00 AM-6:00 PM
• High school diploma or GED
• 1+ year of dispatch experience, preferably in a technician-based environment
• Proficiency with Microsoft Office or Google Suite
• Strong organizational skills with the ability to manage competing priorities
• Home services industry experience is strongly preferred

Benefits

• Medical, Dental, and Vision Insurance
• Pet Insurance
• Work from Home
• Employee Discounts
• 401(k) with 4% company match
• PTO, Paid Holidays, and Paid Parental Leave
• Company-provided laptop, monitor, and headset

Company Overview