[Remote] VIP Host - Remote

Note: The job is a remote job and is open to candidates in USA. PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They are seeking a VIP Associate to assist their VIP team in building and maintaining Player Loyalty Retention Operations, focusing on expediting payments and engaging players across various gaming platforms.

Responsibilities

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

Skills

• Must be at least 21 years of age
• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be able to qualify for licenses and permits required by federal, state and local regulations
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
• Willingness to travel and work nights and weekends
• Passionate about providing top level service

Benefits

• Commission under the terms of an applicable plan
• Bonus
• Best-in-class benefits

Company Overview