[Remote] Consumer Engagement Representative

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company focused on improving consumer experiences. The Consumer Engagement Representative 1 is responsible for overseeing enrollment, education, and engagement for client groups, performing customer support tasks, and contributing to business strategy to ensure enrollment success.

Responsibilities

• Oversees the enrollment, education, engagement, and activation responsibilities for client groups regardless of segment, and for product where warranted
• Performs basic administrative/clerical/operational/customer support/computational tasks
• Contributes to business strategy by understanding benefit offerings to ensure enrollment success
• Identifying member education opportunities to lead maximum use of available resources
• Directing clients on the use of available resources
• Include both inbound/outbound telephonic calls using a blended dialer averaging 30 to 50 calls daily

Skills

• Must have customer service experience in a telephonic based environment
• Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment
• 1+ year experience with assisting members via high volume call center environment
• Associate's or Bachelor's degree
• Sales experience
• Bilingual (speaks, read fluently in Spanish)

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance

Company Overview