[Remote] Utility Coordinator

Note: The job is a remote job and is open to candidates in USA. AMH is a leading single-family rental company and homebuilder recognized as a top employer. The Utility Coordinator is responsible for managing the administrative side of utilities, acting as a liaison between the business and a third-party utility billing company, and assisting with various utility-related tasks.

Responsibilities

• Conduct research to determine necessary utility implementations or account transfers for each property
• Collaborate with a third-party utility management company and track progress at newly acquired properties or land
• Review, audit, and update utility account information in CRM or SupplyPro
• Resolve utility activation failures
• Address incoming utility tickets related to check requests, high utility disputes, utility shut-offs, meter requests, and trash requests from start to finish
• Act as the liaison between the business, third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes
• Monitor and manage operational controls of the third-party utility management company to ensure expectations are met
• Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research

Skills

• High School Diploma required
• Minimum one year of experience in an administrative role
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Strong attention to detail
• Capability to work independently and as an effective, collaborative team member
• Skill in critically analyzing situations and considering secondary and tertiary effects on the business and stakeholders
• Ability to perform under pressure and maintain professionalism in all communications
• Effective conflict management skills
• Previous experience in Property Management, Construction, or Utility administrative services preferred

Benefits

• Medical, dental and vision insurance
• Flexible spending accounts and/or health savings accounts
• Dependent savings accounts
• 401(k) with company matching contributions
• Employee stock purchase plan
• Tuition reimbursement program
• 9 paid holidays per year
• Paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

Company Overview