[Remote] Total Loss Adjuster

Note: The job is a remote job and is open to candidates in USA. Root Inc. is an innovative insurtech company aiming to revolutionize the car insurance industry through technology and data. As a Total Loss Adjuster, you will ensure fairness in claims, negotiate total loss situations, and enhance the claims experience for policyholders and claimants.

Responsibilities

• Delivers an industry-leading claim experience for all policyholders and claimants
• Negotiates and settles total loss situations with policyholders and claimants
• Prepares salvage vehicles for auction and oversees the end-to-end salvage process
• Consistently makes prompt and courteous contact with every claim customer
• Maintains and updates a diary/schedule for each claim in the adjuster’s pending
• Responds to claim correspondence in a timely fashion with very high quality
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Skills

• Successful experience handling insurance claims, coordinating rental extensions
• Familiarity with claims best practices required
• Ability to learn quickly and be adaptable
• High sense of professionalism while remaining empathetic
• Great attention to detail
• Coachable and committed to professional growth
• Ability to approach problems with an open mind
• Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
• Experience related specifically to the settling of auto total loss claims preferred
• Currently licensed in home state if state required is preferred

Company Overview