[Remote] Tier 1 Operations Support Specialist

Note: The job is a remote job and is open to candidates in USA. Booz Allen Hamilton is a leading consulting firm focused on engineering resilient systems for the Intelligence Community. They are seeking a Tier 1 Operations Support Specialist to help develop robust systems by implementing monitoring tools and automating processes while providing continuous operational support.

Responsibilities

• Help the Intelligence Community develop more robust systems by building a resilient infrastructure
• Build in redundancy, implement monitoring tools, and automate wherever possible
• Reduce toil by scripting routine tasks and automating self-repair
• Support client missions with continuous and uninterrupted operation support

Skills

• 1+ years of experience in a technical support role such as IT operations or help desk
• Experience performing initial troubleshooting for system, application, or network issues
• Experience using ticketing or incident management tools such as JIRA or ServiceNow
• Experience with Linux or Windows system administration fundamentals
• Ability to follow standard operating procedures and document actions clearly
• Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
• TS/SCI clearance with a polygraph
• HS diploma or GED
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of hire
• Experience monitoring enterprise systems, dashboards, logs, or mission applications
• Experience escalating incidents to higher-tier teams
• Knowledge of on‑call processes, after‑hours support models, or operational recall procedures
• Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills
• Ability to work independently in a high‑tempo environment
• Bachelor's degree
• Security+ or Network+ certification
• Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification

Benefits

• Health
• Life
• Disability
• Financial
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care

Company Overview