# Experienced Energy Services Data Entry Clerk – Remote Position | Client Records Management & Database Administration

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About arenaflex

Welcome to an exciting opportunity with a leading non-profit human services agency dedicated to positive community change—focused on enhancing the lives of individuals and families in our community. At arenaflex, we are committed to fostering community growth, providing essential services, and promoting holistic well-being across all the communities we serve. Our dynamic team is united by a shared passion for making a lasting, meaningful impact in the lives of those we serve.

For over several decades, arenaflex has been a beacon of hope and support for individuals and families facing challenges. Our Energy Services Programs are designed to help community members access vital resources that ensure safe, affordable, and efficient energy for their homes. We believe that everyone deserves access to essential utilities, and our team works tirelessly to bridge the gap between available resources and the families who need them most.

As part of the arenaflex family, you will join a team of dedicated professionals who are passionate about service, integrity, and community empowerment. We value collaboration, continuous learning, and the unique perspectives each team member brings to our mission. If you are looking for more than just a job—if you are seeking a career with purpose—then arenaflex is the place for you.

Position Overview

Are you detail-oriented, organized, and passionate about supporting community services? Do you thrive in a remote work environment where your contributions directly impact families in need? If so, arenaflex has an exceptional opportunity for you!

We are currently seeking a motivated and reliable Energy Services Data Entry Clerk to join our growing team. In this vital role, you will play a crucial part in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. Your attention to detail and commitment to accuracy will help ensure that client records are properly maintained, enabling our program staff to deliver timely and effective services to community members who depend on us.

This is a full-time remote position that offers flexibility and the opportunity to work from the comfort of your home while remaining an integral part of our team. You will have the chance to develop expertise in multiple database systems, work collaboratively with program staff, and contribute to our mission of serving vulnerable populations in our community.

Key Responsibilities

As an Energy Services Data Entry Clerk at arenaflex, you will be responsible for a variety of essential tasks that keep our programs running smoothly. Your daily responsibilities will include:

• Data Entry & Record Maintenance: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and accessible.
• Communication Management: Monitor emails, logging documents, and communications in the Monday.com platform upon receipt to ensure seamless information flow between team members and departments.
• Database System Management: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as required by program specifications.
• File Organization & Compliance: Maintain organized digital and paper participant files in accordance with strict program guidelines, ensuring full compliance with agency and funder requirements at all times.
• Team Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services to our clients.
• General Clerical Support: Assist with various clerical duties, including filing, mailings, phone coverage, and other administrative tasks as needed to support program operations.
• Remote Availability: Maintain availability for remote work, including attending virtual meetings, responding to emails promptly, and conducting regular duties as needed during standard business hours.
• Professional Development: Attend all required staff meetings, supervision sessions, training, and contractual meetings to stay current with program requirements and best practices.
• Training Participation: Participate in mandatory agency training and other relevant professional development activities to enhance your skills and knowledge in human services data management.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, protecting sensitive client information and adhering to all privacy regulations and agency policies.
• Additional Duties: Perform related work as required to support the successful operation of Energy Services Programs.

Required Qualifications & Skills

To be successful in this role, candidates must meet the following minimum requirements:

• Education: Associate degree or equivalent professional experience in a related field.
• Experience: Two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes.
• Substitution Equivalency: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education at the discretion of the hiring committee.
• Language Skills: Bilingual in Spanish preferred, with the ability to communicate effectively with diverse populations.
• Technical Proficiency: Strong computer skills with proficiency in Microsoft Office applications, email platforms, and comfort learning new database systems.
• Organizational Skills: Excellent organizational and time management abilities, with strong attention to detail and accuracy in data entry tasks.
• Communication Skills: Strong written and verbal communication skills, with the ability to interact professionally with colleagues, clients, and community partners.
• Self-Motivation: Ability to work independently in a remote environment while maintaining productivity and meeting deadlines.
• Ethical Standards: Demonstrated commitment to maintaining confidentiality and adhering to professional ethics in handling sensitive information.

Preferred Qualifications

While not required, the following qualifications would be considered a strong asset:

• Previous experience working in non-profit or human services organizations


• Familiarity with energy assistance programs such as LIHEAP, HEAT, or weatherization services


• Experience with customer relationship management (CRM) databases


• Knowledge of state and federal privacy regulations regarding client information


• Experience working with diverse populations, including immigrants and refugees


• Understanding of community resources and social services systems

Skills & Competencies for Success

At arenaflex, we seek team members who embody our core values and demonstrate the following competencies:

• Accuracy & Attention to Detail: The ability to maintain precise records and catch errors before they become issues is critical in this role.
• Adaptability: Must be comfortable learning new systems and adjusting to changing program requirements.
• Team Player: Willingness to collaborate with colleagues across departments and support team goals.
• Initiative: Proactive approach to identifying improvements in processes and suggesting solutions.
• Empathy & Cultural Competence: Genuine compassion for the populations we serve and awareness of cultural differences.
• Reliability: Consistent attendance, punctuality, and dependable performance in a remote work setting.

Career Growth & Learning Opportunities

At arenaflex, we believe in investing in our employees' professional development. As a member of our team, you will have access to:

• Comprehensive Training: Full orientation and ongoing training on all database systems and program procedures.
• Professional Development: Opportunities to attend workshops, conferences, and seminars relevant to human services and program administration.
• Career Advancement: Potential pathways to advance within the organization into supervisory, coordination, or specialist roles based on performance and interests.
• Skill Expansion: Exposure to multiple database systems and program areas that build a robust resume for future career opportunities.
• Network Building: Connections with community partners, state agencies, and other professionals in the human services field.

Work Environment & Culture

Our remote work environment at arenaflex is designed to support productivity, work-life balance, and team connection. We foster a culture of mutual respect, open communication, and shared purpose. Even though we work remotely, we maintain strong team bonds through regular virtual meetings, collaborative projects, and team-building activities.

You'll be joining a supportive team that values your contributions and is committed to your success. We celebrate diversity and believe that different perspectives make us stronger. Our inclusive environment welcomes individuals from all backgrounds and experiences.

Compensation & Benefits

arenaflex is proud to offer a comprehensive benefits package to support your well-being and financial security:

• Health Insurance: Comprehensive medical coverage including health, dental, and vision plans.
• Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care expenses.
• Paid Time Off (PTO): Generous time off to relax, recharge, and maintain work-life balance.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle and promotes productivity.
• Student Loan Forgiveness: We're here to help ease your student loan burden through our eligible programs.
• Tuition Remission: Invest in your education with our tuition remission program for qualifying employees.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care with our pet insurance options.
• Employee Discounts: Access exclusive discounts and perks through our employee benefits program.
• Professional Development: Support for continuing education and career advancement.

Employment Details

• Position Type: Full-Time


• Work Schedule: Remote | Work From Home


• Location: Remote position serving our community


• Reports To: Program Coordinator

Join Our Team

Are you ready to make a meaningful difference in your community? Do you want to be part of an organization that truly values its employees and the populations we serve? If so, we invite you to apply for this exciting opportunity at arenaflex.

This is more than just a data entry position—it's a chance to be part of something bigger. Your work will directly impact families in our community who rely on energy assistance programs to stay safe and comfortable in their homes. Every record you maintain, every document you process, and every communication you handle contributes to our mission of serving those in need.

At arenaflex, we believe that when our team members thrive, our communities flourish. We are committed to providing you with the support, resources, and opportunities you need to grow both professionally and personally.

Apply now to join our team and experience a workplace that values your well-being and personal growth! Together, we can make a lasting difference in the lives of individuals and families throughout our community.

We look forward to welcoming you to the arenaflex family!