[Remote] Technical Support Specialist, Financials

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company that supports small business owners in the trades by providing innovative software solutions. They are seeking a Technical Support Specialist for their Financials pillar to assist customers with accounting processes and software usage, ensuring effective management of their financial workflows.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases

Skills

• Bachelor's degree preferred, or equivalent experience in technical support or an accounting-related role
• An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities
• Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms
• Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
• Strong communicator in both written and verbal form
• Customer-centric mindset, desire to learn, and a can-do attitude
• A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets)
• Highly Preferred: Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms
• Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting
• Strong mathematical and analytical aptitude
• Knowledge of the home/commercial service industry is a plus
• Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time

Benefits

• Flextime, recognition, and support for autonomous work
• Company-paid medical, dental, and vision for you and your dependents
• RSP match
• Employee assistance program
• Parental leave and support
• Up to $20k in adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Financial planning tools

Company Overview