[Remote] Student Finance Analyst - Disbursement

Note: The job is a remote job and is open to candidates in USA. DeVry University is committed to closing the opportunity gap by preparing learners for careers in a changing technological landscape. The Student Finance Analyst on the Disbursement Team manages student financial assistance programs and acts as a liaison between stakeholders to ensure effective communication and resolution of inquiries.

Responsibilities

• Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries
• Applies knowledge to assist with team performance
• Demonstrates basic understanding of compliance and regulations
• Assists in resolving escalated concerns in a timely manner through the appropriate channels
• Provides exceptional customer care to students and colleagues by accepting ownership of issues and questions
• Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization
• Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation
• Open and responsive to constructive feedback from mentor/supervisor
• Collaborates with various DeVry functions, applying a strong knowledge of student financial assistance programs and higher education policies to assist in the resolution of student account inquiries
• Actively participates in team meetings and special projects
• Maintains procedural documents
• Maintains service level agreements as determined by leadership
• Maintains annual quality assurance accuracy rating of 95% and above
• Adaptable to new processes and assignments while maintaining positivity
• Communicates effectively and proactively with colleagues and leadership
• Actively works on personal development
• Receives questions from the field and provides responses with appropriate information and guidance to be shared with the student
• Completes other duties as assigned
• Values different perspectives and is open to culturally diverse ideas and points of view to achieve team goals
• Runs and reviews reports to help ensure accurate and timely disbursement of federal, private, state aid, and institutional aid to eligible students
• Familiarity with the Federal Student Aid Handbook Volume 4-Processing Aid and Managing FSA Funds
• Ensure timely reporting to COD by reviewing response files daily
• Monitor student disbursements and take manual action, when necessary, within ProSAM or COD
• When necessary, correct student disbursement records within COD

Skills

• Minimum 1 – 3 years of experience in student financial services, accounts receivable, customer service, or higher education finance required
• Strong analytical skills with the ability to identify trends, discrepancies, and process improvement opportunities
• Ability to manage multiple priorities in a deadline-driven, compliance-focused environment with a high degree of accuracy
• Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment
• Ability to work independently, adapt quickly and collaboratively in a flexible remote environment
• High attention to detail, maintain SLA's and accuracy
• Maintain access to federal systems, which requires no defaulted federal student loans
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, data analysis, reconciliation tracking) and working knowledge of reporting tools required
• Bachelor's degree in Finance, Accounting, Business Administration, Higher Education Administration, or related field strongly preferred
• Background in student finance, financial aid, or higher education financial operations are strongly preferred
• Familiarity with Federal Student Aid web-based applications preferred
• Knowledge of Banner and ProSAM student financial systems preferred

Benefits

• 401k with up to 6% company match
• Tuition assistance and career development opportunities
• Remote & hybrid opportunities
• Comprehensive health coverage (medical, dental, vision, and mental health)
• Generous paid time off, including parental leave and volunteer time of
• FSA/HSA options, disability & life insurance

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