[Remote] SPOC Default Resolution Analyst I

Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading national provider of full service subservicing to the mortgage industry. The Default Resolution Analyst I will collaborate with clients and internal teams to maximize outcomes for homeowners, handling client complaints and resolving issues efficiently.

Responsibilities

• Process internal departments’ requests for information and research from clients and customers
• Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team
• Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
• Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
• Respond to requests according to departmental guidelines and procedures
• Process internal tracking system updates
• Escalate critical issues to leadership and follow through to resolution
• Locate missing documents
• Provide feedback to enhance processes using knowledge gained through research
• All other duties as assigned

Skills

• High School Diploma or equivalent required
• Ability to use Microsoft Office products/applications
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to adapt to frequently changing processes and procedures
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Analytical and mathematical ability sufficient to identify potential loan issues
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to maintain strict confidentiality
• 1+ years of experience in default operations preferred
• Familiarity with state/federal laws and regulations applicable to defaulted loan servicing preferred
• Knowledge of Black Knight products, including, but not limited to MSP, LoanSphere, and Invoice Management preferred

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

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