[Remote] Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Acquia is a company that empowers brands to create impactful digital customer experiences through its Digital Experience Platform. They are seeking a Solutions Engineer to join their Pre-sales team, where the role involves acting as a technical advisor to prospective customers, developing tailored solutions, and facilitating communication between sales and engineering teams.

Responsibilities

• Develop a deep knowledge of Acquia’s products, solutions, and value propositions
• Gather customer business needs to tailor the right solution with Acquia products to help the customer succeed
• Create solution proposals, presentations, and other customer communications
• Research, scope, and estimate Drupal solutions for enterprise-grade applications
• Combat competitive threats in accounts and educate potential customers on Acquia’s key values and benefits
• Facilitate a smooth transition from sales to delivery by orienting the appropriate teams to the solution design
• Lead or participate in customer-facing meetings and maintain excellent relationships with partners and prospects
• Engage with the product team to drive customer requests and influence the product roadmap

Skills

• B.S. or similar technical degree, with a strong preference for Computer Science, IT, or Information Services
• 1-3 years of working experience in a customer-facing role; previous experience in sales or a pre-sales environment is highly preferred
• Experience at a SaaS company, or familiarity with Drupal and cloud architectures
• Passion for the web and open-source development
• Loves technology and problem solving, with a desire to go in-depth on technical solutions
• Excellent communication and interpersonal skills, with the ability to present technical concepts to both small and medium-sized audiences, including C-level executives
• Demonstrates good questioning techniques and effective interpretation skills to understand customer use cases and challenges
• Willingness to learn and collaborate with AI tools to enhance processes and achieve goals
• Ability to multitask in a fast-paced environment and work effectively as a team player on complex projects

Benefits

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs
• And much more!

Company Overview

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