[Remote] Service Contract Administrator

Note: The job is a remote job and is open to candidates in USA. BD is one of the largest global medical technology companies in the world, and they are seeking a Service Contract Administrator to provide operational excellence within the Service Sales organization. This role involves managing contract-related requests, ensuring compliance, and supporting customer engagement and revenue generation.

Responsibilities

• Provide responsive, high‑quality support to the Service Sales organization by managing incoming contract‑related requests with speed, accuracy, and attention to detail
• Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure
• Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies
• Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed
• Maintain accurate contract, customer, and pricing data within CRM and related systems
• Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity
• Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity
• Partner cross‑functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution
• Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience
• Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners

Skills

• Bachelor's degree or equivalent professional experience
• Prior experience in contract administration, sales operations, order management, or a related commercial support role
• Strong attention to detail and commitment to accuracy, compliance, and process discipline
• Ability to manage multiple requests and priorities in a fast‑paced environment while meeting deadlines
• Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism
• Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar)
• Strong written and verbal communication skills with the ability to collaborate across functions
• Self‑motivated and highly organized, with the ability to work independently in a remote environment
• Experience supporting a service sales, contracts, or recurring revenue business model
• Familiarity with pricing controls, discount governance, or commercial approval workflows
• Experience working with legal and finance teams on contract or T&C reviews
• Exposure to life sciences, healthcare, or capital equipment service environments

Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Company Overview

Company H1B Sponsorship