[Remote] Sales Support Rep

Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology company focused on delivering solutions that make a real difference. They are seeking a Sales Support Representative responsible for generating new business and managing existing customer activities while handling administrative responsibilities of the sales cycle.

Responsibilities

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Skills

• Bachelor's degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Benefits

• 401(k) eligibility
• Employee stock purchase program
• Various paid time off benefits, such as vacation, sick time, and personal leave

Company Overview