[Remote] Sales Development Representative

Note: The job is a remote job and is open to candidates in USA. Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. They are seeking a Sales Development Representative to serve as the first point of contact for new patient leads, managing phone conversations with empathy and urgency while guiding patients to book consultations.

Responsibilities

• Serve as the first point of contact for new patient leads
• Proactively connect with patients via inbound and outbound phone calls, email, and text
• Build rapport, answer questions, and guide patients to book consultations at over 60 nationwide clinics
• Communicate insurance coverage and payment options clearly to minimize booking barriers
• Verify insurance, initiate authorization requests, and manage CRM/EMR documentation
• Troubleshoot patient concerns and tailor your messaging to improve conversion rates (CVR)
• Collaborate with internal teams to ensure a seamless handoff to clinical care
• Continuously refine your approach based on feedback and performance data
• Maintain high engagement by making and taking up to 100 calls per day
• Consistently book 10 to 15 evaluations with an ultrasound (U/S) per day
• Achieve a 55%+ conversion rate on qualified calls
• Deliver a consistent, patient-first experience aligned with QA guidelines and document 100% of interactions accurately in CRM/EMR systems
• Speed and efficiency in response times and follow-up
• Patient satisfaction scores (NPS, direct feedback)
• A competitive work ethic and a 'productivity mindset'
• Strong persuasion and objection-handling skills
• The ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
• A commitment to growth, with the ability to act on coaching and feedback quickly to improve performance

Skills

• Experience in medical call centers, front desk patient scheduling, or insurance-based sales
• Deep understanding of healthcare workflows
• Confidence navigating insurance barriers
• Prior experience converting calls into booked visits
• Ability to guide patients, ask the right questions, and document accurately in EMRs
• Strong persuasion and objection-handling skills
• Ability to navigate multiple tools (CRM, EMR, and phone systems) simultaneously with high attention to detail under pressure
• Commitment to growth, with the ability to act on coaching and feedback quickly to improve performance
• Bilingual in Spanish and English
• Experience in sales (e.g., cold calling) or high-volume service environments (e.g., military or hospitality)

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)

Company Overview