[Remote] Sales Center Agent Bilingual Spanish & English

Note: The job is a remote job and is open to candidates in USA. SmartStop Self Storage is a leading company in the self-storage industry, seeking a Bilingual Sales Center Agent to assist customers with their storage needs. The role involves receiving inbound sales calls, making recommendations, and following up on inquiries to ensure customer satisfaction.

Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone
• Work with existing customers by answering questions, taking payments and resolving concerns
• Make outbound calls to follow up on rental reservations
• Meet personal/team qualitative and quantitative targets
• Perform duties assigned by Supervisor(s)

Skills

• Customer centric
• Sales driven with a can-do attitude
• Proficiency in both Spanish and English is required
• Good computer skills
• Excellent verbal, phone, and email communication
• Ability to build relationships, (both internal and external)
• Good problem-solving abilities
• Multi-tasking is a must
• A dedicated, quiet, secure workspace free of distractions
• Excellent internet connectivity
• Ability to work weekends

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• 401(k) matching
• Employee assistance program
• Referral program
• Health & Fitness Partnerships
• Legal
• Entertainment
• Computers & Electronics

Company Overview