[Remote] Retirement Claims Management Specialist

Note: The job is a remote job and is open to candidates in USA. Protective Life is dedicated to helping customers protect against life's uncertainties, and their Retirement Claims team plays a vital role in this mission. As a Retirement Claims Management Specialist, you will manage Annuity and Life claims, ensuring accurate and efficient processing while maintaining high service standards and compliance with regulatory requirements.

Responsibilities

• Work collaboratively in a team environment to support a wide variety of complex Annuity and Life claims transactions and related problem solving
• Handle customer and provider inquiries, requests, and issue resolution with accuracy and professionalism
• Provide clear and accurate information across multiple companies and a variety of insurance products
• Assist customers with diverse needs, communication styles, and temperaments while maintaining high service standards
• Process, review, and approve Annuity and Life claims up to $500,000 in accordance with company policies and procedures
• Participate in cross-training initiatives as assigned by management to maintain team flexibility and coverage
• Ensure compliance with regulatory requirements and internal controls throughout the claims process
• Perform additional duties and special projects as required to support business needs

Skills

• 1+ years in annuity, retirement, or finance OR a bachelor's degree in business or related field
• Minimum 6 months experience meeting production goals in a fast-paced setting
• Strong communication, customer service, problem-solving, and teamwork abilities
• Ability to master multiple systems, handle diverse customers, and adapt to changing environments
• Maintain productivity and quality above team standards while ensuring consistent communication and service throughout processes

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards

Company Overview

Company H1B Sponsorship