[Remote] Pharmacy Shipping & Delivery Support Specialist

Note: The job is a remote job and is open to candidates in USA. Gifthealth is revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. They are seeking a proactive and detail-oriented Pharmacy Shipping & Delivery Support Specialist to support the account management team and maintain strong client relationships while ensuring deliverables are met.

Responsibilities

• Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination
• Assist in managing ongoing projects, timelines, and deliverables
• Coordinate with internal teams to ensure client and customer expectations are met
• Track and update account details, shipments (UPS), and communications
• Conduct investigations for missing or damaged packages
• Create replacements in our pharmacy system and queue for shipping when appropriate
• Document all investigation and replacement outcomes thoroughly

Skills

• 0–2 years of experience in account management, customer success, project coordination, or a related field
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus
• Bachelor's degree in Business, Communications, Marketing, or a related field (or equivalent experience)
• Pharmacy Technician Trainee license required
• Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment

Company Overview