[Remote] Patient Service Representative

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a multi-specialty healthcare organization serving patients across eastern Massachusetts. The Patient Service Representative role supports patient communication and administrative functions, directly impacting patient experience and clinic operations.

Responsibilities

• Screen incoming patient inquiries via phone, online messages, or other channels
• Provide courteous, patient-focused communication and problem resolution
• Address patient satisfaction, flow, and compliance issues, advocating for patients as needed
• Communicate operational difficulties and escalate issues to supervisors when necessary
• Handle patient requests for forms, medication renewals, referrals, and authorizations
• Review and update patient records including demographics, physician selection, and insurance information
• Maintain effective communication with patients, interdisciplinary teams, providers, and agencies
• Monitor appointment schedules to optimize clinic utilization and support patient needs
• Assist with data collection and ensure accuracy in reports such as no-show and telephone statistics
• Participate in problem-solving initiatives focused on productivity and quality improvement
• Engage in special projects and department-specific programs

Skills

• High School Diploma, GED, or equivalent work experience
• At least 18 years of age
• Minimum 1 year of customer service experience
• Experience with electronic medical records (EMR) or aptitude to learn EMR systems
• Proficiency in Microsoft Outlook, Teams, Word, and Excel
• Experience managing appointments and verifying patient eligibility using digital platforms
• Reside within commutable distance to Quincy, MA
• Ability to work full time, Monday through Friday, with flexible 8-hour shifts during business hours (8:30 am to 5:00 pm) and occasional overtime
• At least 1 year of experience in a clinical setting
• Familiarity with patient-related documents

Benefits

• Comprehensive package
• Incentive programs
• Equity stock purchase
• 401k contributions

Company Overview