[Remote] Enterprise Consultant

Note: The job is a remote job and is open to candidates in USA. Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue through innovative software solutions. They are seeking a motivated Associate Enterprise Consultant responsible for supporting the OpenWater product by gathering project requirements and completing implementations for clients.

Responsibilities

• Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation
• Building out workflow within the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming client workflows and programs
• Providing documentation and technical support and assistance to clients via email, screenshare, live chat, and occasional calls/meetings as needed
• Providing (with manager support) direct support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests
• Attending regular team meetings and providing updates on current projects in a concise manner
• Performing other job-related duties and responsibilities as may be assigned from time to time

Skills

• Previous customer support experience, with a preference for SAAS-based applications experience and familiarity with ticketing systems
• Excellent verbal and written communication skills
• Strong customer service and follow-up skills with a high level of urgency to meet client expectations and tight deadlines
• Strong problem-solving and troubleshooting skills
• Proven ability to work well independently and as an effective member of a team

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Hybrid Remote Work

Company Overview