[Remote] Patient Engagement Specialist

Note: The job is a remote job and is open to candidates in USA. Enterra Medical, Inc. is seeking a compassionate and outgoing individual to join their team as a part-time Patient Engagement Specialist. In this role, you will be the first point of contact for patients interested in their therapy, providing empathetic support and guidance throughout their journey.

Responsibilities

• Contact patients who have expressed interest in Enterra Therapy and serve as an initial point of connection
• Provide empathetic, professional support by actively listening, addressing concerns, and handling sensitive or confidential situations with discretion
• Guide patients by explaining available support services and connecting them with the appropriate Patient Liaisons or internal experts
• Ensure patients feel informed and supported throughout their journey by offering clear information and timely follow‑up
• Manage a high volume of inbound and outbound calls, delivering friendly, solution‑focused assistance
• Gather information, schedule appointments, complete required outreach, and resolve questions efficiently
• Document all interactions accurately in the CRM or call‑tracking system
• Meet established call‑quality, compliance, and performance standards, including service‑level expectations
• Escalate or transfer calls appropriately when additional expertise or support is needed
• Work closely with internal teams to streamline processes and enhance the overall patient experience
• Participate in ongoing training to stay current on products, services, and communication best practices
• Other duties as needed

Skills

• Outstanding communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with patients
• Empathetic and compassionate demeanor, with the ability to remain calm and supportive in challenging situations
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Proficiency in using CRM software and other relevant computer applications
• Previous experience in customer service, inside sales or a related field preferred

Benefits

• Annual bonus

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