[Remote] Partner Success Coordinator

Note: The job is a remote job and is open to candidates in USA. PSI Services LLC is a company that powers world leading tests and supports test-takers in achieving their dreams. The Partner Success Coordinator will support the GMetrix business through operational tasks related to the administration and implementation of content and service partners.

Responsibilities

• Help setup partners and implement their products with the GMetrix systems
• Help coordinate projects and tasks with internal teams (marketing, operations, and development)
• Maintain overall partner product health and viability, ensuring full offerings are enabled with necessary resources, then updating when needed
• Track and monitor projects for new product offerings and releases, while coordinating needs between internal and external users (partners, subject matter experts, and the content team)
• Maintain sales enablement files for partner products
• Assist with general account management for partnership, coordinating reports, communications, and support needs

Skills

• High school diploma or equivalent education al level expected
• 1-2 years experience in client management, account management, program or project management, or a related field
• Proficiency with Microsoft Office or equivalent programs is required (spreadsheets, word processing, presentations, email, meeting/messaging platforms, etc.)
• Bachelor's degree level preferred
• Experience using customer or development ticketing systems is preferred
• Experience with project management tools like Monday is preferred

Benefits

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short-Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Company Overview