[Remote] Partner Engagement Analyst

Note: The job is a remote job and is open to candidates in USA. Vontier is a global technology company empowering businesses in the transport sector. The Partner Engagement Analyst supports day-to-day administration and analytical activities for the Passport North America partner program, ensuring smooth operations and accurate partner data management.

Responsibilities

• Support end-to-end partner onboarding activities, including intake coordination, account setup, lab equipment requests, and go-live readiness tracking
• Maintain accurate partner records and the approved partner list across internal systems and directories
• Serve as a primary operational point of contact for partner inquiries, triaging requests and routing them to appropriate internal teams
• Coordinate partner certification programs by scheduling testing and training, tracking milestones, and following up on outstanding requirements
• Maintain certification documentation and track compliance status
• Flag delays or non-compliance and escalate issues as appropriate
• Prepare and issue partner invoices in accordance with program terms
• Track invoice status and payments, and escalate delinquencies to the Head of Third-Party Programs and Partnerships
• Reconcile billing records and collaborate with Finance on corrections and reporting as needed
• Work with the Head of Third-Party Programs and Partnerships and Legal to support updates to Partner Program Agreements and related documentation
• Ensure partner records and activities align with program policies and contractual requirements
• Coordinate with Product Marketing on partner participation and sponsorships for partner-related events and initiatives
• Support marketing and events teams with partner logistics, tracking, and communications
• Coordinate partner support requests across Support, Product, and Engineering teams
• Track service-level commitments and follow issues through to resolution
• Maintain clear escalation paths and support closure of high-priority partner issues
• Produce regular program reports and summaries for internal stakeholders
• Maintain and improve data quality used for partner tracking and reporting
• Identify opportunities to streamline processes, improve documentation, and introduce efficiencies or automation where appropriate

Skills

• Familiarity with Microsoft Office tools, particularly Excel and Outlook; experience with DocuSign and SharePoint or similar document management tools is a plus
• Strong organizational skills and the ability to manage multiple tasks and deadlines with consistency
• Clear, professional written and verbal communication skills
• Comfort working with structured processes, data tracking, and detailed documentation
• Exposure to contract administration or commercial terms
• Experience supporting certification programs, training coordination, or compliance activities
• Basic understanding of billing or accounting concepts
• Experience in a technology, transportation, or services-oriented environment

Benefits

• Medical
• Dental
• Vision
• Disability and life insurance
• Paid parental leave
• A generous 401(k) plan with matching company contributions
• Paid time off each year

Company Overview