[Remote] Licensed Customer Experience Specialist (P&C)

Note: The job is a remote job and is open to candidates in USA. Lemonade is a company focused on revolutionizing the insurance industry with an AI-first approach. They are seeking a proactive Licensed Customer Experience Specialist to provide exceptional customer care and advocate for their community of customers while collaborating with product and engineering teams.

Responsibilities

• Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs
• Build customer confidence in our brand by showcasing a deep knowledge across our line of products
• Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
• Bring our values to life in the way you interact with and build community across our teams and company

Skills

• 1–2 years of insurance experience, or a college degree
• A valid and active Property & Casualty (P&C) license
• Ability to quickly triage customer needs and problem solve
• Strong communication skills, both written and on the phone
• Empathy, patience, and an overall positive approach
• History of working successfully and independently from home
• Ability to work both independently and as part of a team
• Ability to work remotely

Benefits

• Equity
• Benefits

Company Overview