[Remote] Outbound Telemarketer

Note: The job is a remote job and is open to candidates in USA. HearingLife is part of the Demant Group, a leading hearing healthcare organization. They are seeking a Remote Outbound Telemarketing Agent responsible for making outbound calls to prospective and existing patients, scheduling appointments, and maintaining accurate records.

Responsibilities

• Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff
• Maintain accurate records of calls and outcomes in the computer systems
• Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up
• Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift
• Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics
• Book and track appointments in multiple systems
• Answer customer questions
• Communicate and explain the value and benefits of using the service
• Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies

Skills

• High School Diploma or GED required
• Must reside in the continental United States to be considered
• Previous sales or telemarketing experience preferred
• Familiarity with Microsoft Office i.e., Teams and Outlook preferred

Benefits

• Competitive salary and bonus structure.
• Comprehensive health benefits (medical, dental, vision).
• Retirement savings plan with company matching.
• Professional development and ongoing training.
• Employee discounts on hearing aids and related services.

Company Overview