[Remote] Merchant Operations Generalist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a company in the restaurant loyalty and guest engagement sector that provides lifecycle marketing automation and customer loyalty tools. The Merchant Operations Generalist plays a critical role in managing technical setups and resolving operational issues to enhance the merchant experience and ensure seamless onboarding and system integration.

Responsibilities

• Configure new merchant locations for loyalty, credit card, and POS integrations
• Manage location expansions for existing merchants
• Set up and configure merchant programs aligned to business needs
• Facilitate credit card network onboarding for loyalty programs (Visa, Mastercard, Amex)
• Maintain and configure integrations with POS systems and third-party platforms
• Diagnose and resolve technical and operational issues collaboratively
• Identify and implement process improvements and automation using AI tools and scripting
• Document best practices and contribute to operational efficiency

Skills

• 1 to 3 years of experience in operations, technical support, or similar roles, preferably in SaaS or the restaurant/retail industry
• Strong problem-solving skills for diagnosing and resolving technical issues
• Ability to manage multiple tasks with attention to detail in a fast-paced environment
• Excellent written and verbal communication skills, able to simplify technical information
• Comfort using AI tools such as ChatGPT, Claude, or Copilot to improve efficiency
• Experience in driving process improvements beyond following existing procedures
• Familiarity with tools like JIRA, Front, Zendesk, Google Sheets, Notion, Salesforce, or similar platforms is a plus

Company Overview