[Remote] Membership Retention Agent

Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, seeking a Membership Retention Agent. This role involves making outbound calls to lapsed members to renew memberships and requires a strong ability to sell and resolve issues during the sales process.

Responsibilities

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership
• Invoice memberships sold and process payments
• Maintain up-to-date, working knowledge of membership products, features and benefits
• Perform all other duties and responsibilities as assigned or required
• Work focuses on the ability to sell memberships
• During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues
• Occasionally matters need to be referred to supervision for resolution

Skills

• High school diploma/GED
• Professional communication skills, both written and oral
• Demonstrate ability to prioritize tasks and assignments
• Proficiency in Microsoft Office software, including Outlook, Word and Excel
• College degree
• 1-3 years sales experience

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Overview